Privacy Policy

Effective Date: 23 April 2025

This Privacy Policy (“Policy”) describes how Asia Success Resources Sdn Bhd, the operator of TTKLIA.com (“TTKLIA”, “we”, “us”, or “our”), collects, uses, processes, and discloses your Personal Data through the use of TTKLIA’s website (ttklia.com), mobile application, and related transport booking services (collectively, “Services”).

This Policy applies to drivers, passengers, and other individuals interacting with our Services, including but not limited to agents, vendors, or service providers (collectively “you”, “your”, or “yours”).

“Personal Data” refers to any information relating to an identified or identifiable individual, including but not limited to name, identification number, driver’s license details, government-issued documents, contact information, location data, and transaction details.

We collect, use, process, and disclose your Personal Data in accordance with this Policy, with your consent where required, or in compliance with applicable laws, such as the Malaysian Personal Data Protection Act 2010 (PDPA), where it is necessary to perform a contract, comply with legal obligations, or pursue our legitimate interests.

I. COLLECTION OF PERSONAL DATA

A. Personal Data You Provide

  • Register as a driver (name, contact, ID, driver’s license, vehicle info).
  • Complete passenger booking forms.
  • Contact support (chat, email, phone).
  • Participate in surveys, promotions, or events.
  • Verify identity (e.g., selfies).

B. Personal Data Collected During Use of Services

  • Location Data
  • Transaction Information
  • Device Information
  • Feedback and Ratings
  • In-Vehicle Data

C. Personal Data from Other Sources

  • Government authorities
  • Payment processors
  • Business partners
  • Emergency contacts

D. Sensitive Personal Data

Collected only with consent or under legal compliance.

E. Personal Data of Others

You must have consent to provide others’ data.

F. Personal Data of Minors

Services are not intended for minors under 18.

II. USE OF PERSONAL DATA

  • Providing Services: Booking, identity verification, payments, personalization, communication.
  • Safety and Security: Monitoring, fraud detection, emergency sharing.
  • Customer Support: Complaint resolution, feedback handling.
  • Research and Development: Trends analysis, feature development.
  • Legal Compliance: Regulatory adherence, dispute investigation.
  • Marketing: Promotions, updates (with consent).

III. DISCLOSURE OF PERSONAL DATA

  • Other Users: Shared trip info between passengers and drivers.
  • Third Parties: Providers, partners, authorities.
  • Corporate Transactions: Transfer in mergers/acquisitions.

IV. RETENTION OF PERSONAL DATA

Data is retained as long as needed for purposes or legal requirements.

V. INTERNATIONAL TRANSFERS OF PERSONAL DATA

Transfers are compliant with PDPA and safeguarded appropriately.

VI. COOKIES AND RELATED TECHNOLOGIES

  • Authentication
  • Usage analysis
  • Ad delivery (with consent)

You can manage cookies via browser or Cookie Settings.

VII. PROTECTION OF PERSONAL DATA

Measures include encryption, access control, training.

VIII. YOUR RIGHTS

  • Access and copy
  • Correct data
  • Withdraw consent/delete
  • Object/restrict processing

Contact our DPO for rights exercise. Identity verification required.

IX. AMENDMENTS AND UPDATES

Policy may change with notice. Continued use implies acceptance.

X. HOW TO CONTACT US

Name: Asia Success Resources Sdn Bhd (Attention: Data Protection Officer)

Address: The Transportation Hub, Level 1, Lot No. L1-5 first floor, Lot No. L1-7 first floor & Lot No. L2-149, Second Floor, TERMINAL KLIA 2, KL INTERNATIONAL AIRPORT, Jalan KLIA 2/1, 64000 KLIA, Selangor

Email: [email protected]

We prefer inquiries via email for efficient processing.

Language: This Policy is written in English. In case of conflict with translated versions, the English version prevails.